LearnExperts – Product Owner / Business Analyst

At LearnExperts we are passionate about customer adoption and learning. We have been building award winning innovative learning programs for over 20 years and have helped $100M, $500M, $1B, and $100B companies scale and grow.

LearnExperts is actively looking for a talented individual with passion, initiative, and enthusiasm to join our team as a Product Owner/Business Analyst. To succeed here, you need a can-do attitude, an entrepreneurial spirit, and a passion for innovation. If you are looking to take your career to the next level, this role is for you!   The Product Owner is responsible for facilitating a collaborative product/solution design process with a diverse group of user and stakeholders.  Ownership of the evolution and clarity of scope defined in the Agile product backlog and the maintenance of project quality by helping developers write meaningful tests and performing some manual testing 

As a Product Owner/Business Analyst you'll serve the end-user, customer or stakeholders of the product by bridging the gap between the scrum team and the customer. In this role, you'll be counted on to be in close communication with a client-side product owner and take ownership of the features of a product or solution. This process begins with a Discovery and Design phase where you would facilitate a Human-centered design process in which you lead the client through a collaborative process to identify the challenges of their customers, design, prototype and test a solution. You would then decompose the prototype into a work backlog which is the basis for estimating the work and driving delivery. Next, you will follow the product through delivery as the Product Owner where your responsibilities are to make sure user stories and acceptance criteria are complete and ready for developers to build those features. You will own quality for the product and will work closely with developers to make sure they are writing meaningful tests and you will also do some manual testing. You will also manage any bugs that are found throughout development and you will often be part of training the client once we have delivered the final software increment. 


Additional Responsibilities:


  • Design and facilitate product/solution design workshops 

  • Interface with client Product Owner and key stakeholders throughout a project 

  • Provide expertise in Scrum process, writing user stories and acceptance criteria according to LearnExperts standards 

  • Collaborate with client Product Owner and stakeholders to assign business value to all user stories 

  • Confirm delivered features meeting the Definition of Done 

  • Manage UX, Design, Infrastructure, and architecture readiness tasks according to the backlog priority so that stories are ready to be developed when they go into a sprint 

  • Run backlog grooming sessions, release planning, and demos 

  • Manual validation of features of current sprint with occasional regression 

  • Assign severity to a defect and linking them to original features 

  • Collaborate with developers on writing meaningful e2e tests 

  • Measure and report on project quality 

  • Maintain a high-level understanding of technical solution 

  • Create project documentation and team knowledge base 


Qualifications & Skills:


  • Relevant work experience as a Product Owner on a Scrum team

  • A bachelor's degree or technical Diploma; preferably in an IT or Business-related field

  • Experience with Agile software development 

  • Experience in custom software development 

  • Facilitation experience including running meetings or workshops 

  • Attention to detail and effective communicator both oral and written

  • Strong time management skills and ability to work on simultaneous projects 


Nice to have: 

  • Relevant Agile Certification (CSPO, CSM, CSP, PMI-ACP) 

  • IIBA certification (CBAP or CCBA preferred) or working towards or willing to work towards

  • Software Testing Certification (ISTQB or similar) 

  • Previous Business Analyst / Product Owner experience 

  • Previous experience working in Product Development 

  • Experience with Agile methodologies and frameworks 

  • Experience with Agile management tools like the Atlassian suite or Microsoft VSTS 

  • Experience with Human-Centered Design