Meet the Team
Sarah has over 20 years of experience fueling million-dollar growth, international business expansion, and technology innovation. She recently won an industry education innovation award for building a first of a kind Knowledge & Learning Network that combines digital learning, access to experts, and use of artificial intelligence and machine learning.
Sarah has vision and a proven track record in achieving exceptional results while scaling and growing companies using innovative technology and new processes.
A true thought leader on knowledge, learning and adoption programs, Sarah has owned some of the largest and most profitable global education businesses in the industry, and has sat on several education services executive boards across North America.
Sarah is also the current advisor for Learning & Adoption for Invest Ottawa’s Scale-up Program which is designed to rapidly and systematically accelerate the development and commercial success of high growth technology firms.
Director, Learning Centre of Excellence
Taunya has 20 years of experience creating continuous learning programs spanning internal, partner, customer, and academic learning. Over her career she’s been a corporate trainer, content developer, go to market portfolio manager, learning analyst, and a mentor to onboard and coach instructors. She has built Centers of Excellence based on her deep expertise across all corporate learning functions and execution of industry recognized learning programs, driving company growth and differentiation.
Taunya recently reinvented an employee onboarding program that supported employee growth of 133% helping new employees integrate quickly with a great first impression and meaningful training paths by role. She created the framework for a new customer learning program that saw growth by $3M over 2 years, and built a channel enablement program from scratch, supporting large partners like Accenture, Deloitte, and Bain & Co. She has worked and lived around the globe, including Asia and Europe, and brings important cultural understanding to learning.
VP, Customer Success
Leah has 20 years of experience driving customer excellence and impact through first of a kind Center of Excellence and customer experience teams, consulting for SaaS products, operations and production management in supply chain, and solution training and adoption for employee, customer and partner audiences. Leah is a highly respected executive, who creates a positive culture and high performing teams, and has achieved impressive customer success metrics and satisfaction working with large and complex, global Fortune 500 companies.
She recently transformed the customer journey that improved customer health by 50%+ within 10 months, built out expert series content in her newly defined Center of Excellence team that brought 75+ trusted source assets to market within 1 year, and increased solution user adoption by 27% through an innovative Customer Value program. Leah's passion for elevating the voice of the customer and accelerating solution adoption through Center of Excellence and newly defined adoption programs, drives a differentiated level of success for the organizations she partners with.
VP, Product Development
Marcelo is a business technologist with over 20 years of experience. From his first management role as Creative Director at a social networking platform connecting classrooms in over 140 countries, to his latest as Chief Operating Officer at 76engage, a leading digital public engagement platform, Marcelo brought consistent execution excellence to each endeavour. Marcelo designs solutions that involve artificial intelligence (AI), machine learning (ML) and robotic process automation (RPA).
Some of Marcelo’s most notable achievements include the development of the first SaaS email solution for the North American K-12 education market (ePALS SchoolMail), the integration of the solution into MIT’s One Laptop Per Child (OLPC), and the development of digital applications for NASA (Space Day) and National Geographic. Most recently, the online public engagement platform that Marcelo architected has been adopted by departments in the Canadian government and transportation agencies in large North American cities.
LearnExperts - Proud to be an Invest Ottawa Pre - Accelerator Cohort, Spring 2019